Still No Internet and no phone. I was scheduled for a visit from a technician to install the Internet 4 times. That is 16 hours of wasted time (As you have to wait between time 1 and time 2 where time2 - time1 = 4hours) . I haven't seen any technician and the Internet is till not installed. I was told  by a TPG customer assistant that there is a "technician in the MDF room as we speak", but I went the MDF room and there was no one.  I haven't had internet for 3 months now..  Is this a joke?? ... View more

Joseph_D. I understand that you tried your best. I thank you for this, but I really suggest you go and help another company that derves your service/help. TPG are hopeless. After waiting a month+ for the installation and a week + just to get another install appointment, I think enough is enough. This must be a joke. I waited for someone to get back to me regarding a new appointment but it's already been week+ .. I still don't have Internet at all. I am not talking about moving to NBN, I am talking No ADSL Internet.. I can't believe that we are in 2019 and we are still struggling to have a simple ADSL internet installed. This  IS BEYOND A JOKE.. Does this company have a boss or someone who cares at all..    ... View more

Thank you for trying and I appreciate your help. Things are still very confusing. I don't know what's happening or when I will get notified of the new appointment (This will be the 4th appointment if someone organise it). I received an email from TPG which confuses me completely: TPG hereby informs you that Telstra is presently unable to modify the ADSL service to your phone line, xx xxxx xxxx. Your original ADSL service will continue to operate. We apologise for any inconvenience this may have caused. Then when I logged in to TPG portal to check the installation status  Am I on something? Is it just me who is confused? The status says: the service is installed, The email says Telstra cannot install, The lady who called me last night apologised and said she will monitor my account closely and she will organise another install appointment. I haven't heard from her since.. It looks like there is a disconnect within TPG and obviously there are having internal problems. Does TPG has a manager or someone who looks after customer care and who cares to resolve a very simple issue (Internet Installation)..  The only people I can count on to help with this are the community moderators, I lost hope in the offshore team and I don't wish my experience witht hem to anyone. ... View more