Sad news. Yes the plan was updated to 100Mbps, however the extra $10 is being charged, as if the offer had not been applied.   Does anybody following this sorry sage agree this is something that would put you off remaining a customer? -First you promise something, and then dont deliver within a reasonable timeframe. -Next you promise to action it and don't. -Next you, after prompting from the customer, change to what the customer wants - a speed upgrade. -Then you charge for that speed upgrade as if the special offer didn't apply. I'm insulted, annoyed, and actively seeking alternates after my twelve months is over. ... View more