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About danielryan999

since ‎20-07-2024
‎22-07-2024
danielryan999
Level 2

Re: NBN FTTP dropouats EVERY DAY

by Level 2 in Broadband Internet
‎21-07-2024 03:41 PM
‎21-07-2024 03:41 PM
Speedtest will not connect and no other websites will connect when issue occurs. I have a SAMKnows Whitebox which is constantly testing the line. I get dropouts showing (red lines in screenshot attached).   Deco is used as access point with VX220 as router connected to NTD. INstalled only four or five weeks ago. Yes Modem shows 0.0.0.0 for PPOE when connection is lost.   I have setup the VX22 to reboot at 4.00 am every day. ... View more

Re: NBN FTTP dropouats EVERY DAY

by Level 2 in Broadband Internet
‎21-07-2024 02:16 PM
‎21-07-2024 02:16 PM
Photo attached to post above was taken during normal operation. Not outage   ... View more

Re: NBN FTTP dropouats EVERY DAY

by Level 2 in Broadband Internet
‎21-07-2024 02:15 PM
‎21-07-2024 02:15 PM
Which lights flash orange? UNI-D 1 on the NTD is orange. Optical is Green What model wifi router do you have? And what model mesh? Modem is a TP LINK VX220-G2v, Mesh is TP LINK  Deco When connection stops, what happens to lights on both boxes?No change. When connection stops only evidence is no ability to do a speed test using Ookla Speedtest. Reboot of Modem or NTD fixes issue. When connection drops, can you still login to the router admin? Yes. Can reboot the router from admin page. If so, can you get the System Log? Can you paste some of the log into your reply. I do not seem to be able to save the log.... ... View more

NBN FTTP dropouats EVERY DAY

by Level 2 in Broadband Internet
‎20-07-2024 10:56 PM
‎20-07-2024 10:56 PM
I have recently 'upgraded' to 100 MBs NBN FTTP. The connection stops MULTILPE TIMES a day regularly at around 12.10 pm and 10.00 pm. I have to then reboot my wireless mesh, TPG modem and NBN NTD. The NBN NTD regularly flashes orange lights, which implys a fault....Surely a green light would indicate no faults? The support 'technician' does not listen to what the issue is, they just run a test and I get a SMS later syaing there is no issue. They only recommend to reboot the wireless mesh and try to lame my wireless. That is when I can get a person on the phone. I waited 30 minutes for a person to answer. While waiting I get told to go online for support. How can I go online for support when my connection is down. Is that not the DUMBEST advice ever? 29 disconnections for a total of 52 minutes in the last week!!! ... View more
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