Hi @peony812,   Welcome to the community! We are sad to know that you're having difficulty with your service. Was there a changed on the Physical Setup of your modem/router? We tried to use your community details to pull up the account unfortunately it does not show any matching records. To better understand what causing this issue, feel free to PM us your account details (Username/Customer ID together with the address on file).   In case you need a reference: How do I private message (PM) in the community       ... View more