Hi @Iandunlop   Our records show that one of our Sr Tech has contacted you today for the additional tests that we need to perform. Based on the notes, you were not at home when they called and that you agreed to give call our hotline when you're available.   Let us know if you need our assistance in scheduling a call back so we can finish the tests that will give us an idea on what's affecting the speed of your connection.   Regards, ... View more