This is my final update. I have cancelled my TPG service and received email confirmation. I am grateful that TPG has provided refund and waved exit fee. Been a happy customer with TPG for more than 6 years, now it's time to say goodbye. I am thankful to the technicians who tried their best and also to any people in TPG who tried to help over the phone. I acknowledge that in the end I lost my temper and I apologize here. Perhaps when NBN becomes available and when I finish my contract with new ISP, I might come back with TPG again. Bye for now!!
... View more