Hi @taoruofei,   Welcome to the community!   We are sad to know that you're considering canceling your service with us. We located your account using your community details, we've seen that the our Account Specialists Team already received your email request.   At the moment, it is currently under assessment, further updates will be provided by one of our Account Specialists. We will chase this up with them and pass this as additional reference. Expect a call anytime within the day.   Let us know should you require further assistance.   Cheers! ... View more