TPG Community

Sara · ‎15-05-2019

Yesterday morning I woke up to no internet connection, all my devices show strong wifi signal. The modem shows no issue and loggin into my TPG account mentions no issue. I had no issues before then, no changes in speed etc.. My modem is approx 7yrs old - billion - could it have died but still be showing wifi signal? Or can you check my off-net ADSL account to see if there's a problem, before I go buy a new modem. Thanks!

Sara · ‎06-04-2019

Hi Basil, Thank you for clarifying, I had no idea if my address was ready but I began receiving emails from TPG to tell me it was and to go ahead with installation. What should I do with the modem sent to me? I haven't opened the package. Sara

Sara · ‎05-04-2019

Any moderator care to answer? A modem has arrived today, but according to your logistics email connection is cancelled as I requested (see original post - I've never made such a request).

Sara · ‎04-04-2019

I have been in the process of agreeing to check cables etc... since my street just became NBN ready. I received an email to say a package was being sent to me (I assume a modem but I've not been told what is being sent or why). Then today out of the blue I received an email that my installation had been cancelled as I had requested this. I had certainly NOT requested a cancellation. NBN has only just come to our town, so I have no idea what is going on here.... why is this so difficult?

TPG Community

About Sara

No internet connection

Re: New connected area & now told installation cancelled

Re: New connected area & now told installation cancelled

New connected area & now told installation cancelled