Internet has not been working since the storms last Thursday. I have been trying to lodge a support request BUT I cannot login to my TPG account because apparently my Customer ID and username no longer exist. BUT TPG has just charged my credit cared with the monthly bill on the 17th of November.  I tried to call customer service and after waiting for an hour I was cut off.  I want to close my account and get a refund for the most recent charge because I am paying for internet that does not WORK.  If I don't get a response I will be calling the ACCC to put in a complaint ... View more

I have forgotton my password and am trying to reset it.  However, when I use the reset password link and put in account details I get the following message.  I tried calling that number, was on hold for 50 minutes and then cut off?  I don't want to waste another 50 minutes of my time.  Can you please advise what I need to do? Notification Failed Sorry, we are unable to send your temporary password. Please check and try again here. For further assistance with your password issue, please call TPG Customer Service on 13 14 23. ... View more