Hi @Shane Sorry to mislead you, but my issue is not resolved? ... View more

Hi @Will,   Yes, mate. Ethernet light is still on. TV says it can't find the modem. I don't understand it all, but I've looked into 5Ghz vs 2.4 etc etc. It just seems as though the TV can't recognise the modem without some sort of manual intervention each time it's turned on.   To be clear, I am very grateful for replies here as I totally get it's not a TPG issue. TPG have been great and our connection uptime and speeds are good, but I'm just trying to rule out the modem as being the cause!   Thanks for the ongoing assistance here. ... View more

Hi Basil, Thanks for the reply. Yes, a brand new Samsung. I've tried overriding tv settungs from auto ip to manual with 8.8.8.8 and 8.8.4.4. Tried both hard wired and via wireless. Reboots of both modem and TV. Once connected, it works fine until the tv is turned off. Once off, I have to fiddle again to connect. Any ideas if there was a solution above? Seems the same issue? ... View more

Hi Guys, new to the community, but not TPG. I'm having the same issues as reported here. Understand it's not a TPG issue, but can anyone enlighten me if or how this was finally resolved? ... View more