Hello! When you're unable to get timely support or even report an issue properly, it's certainly unacceptable. Given the situation, here are a few steps you could consider: Direct NBN Contact: Sometimes, contacting NBN Co directly might yield faster results. Their contact number is 1800 687 626, and they might be able to give you information or help escalate the issue. Social Media: Reaching out to TPG via their social media channels can sometimes get quicker responses, as companies tend to monitor these platforms closely. Alternative Contact Methods: If you're comfortable, visiting a local TPG store (if available) can sometimes provide quicker resolution. Alternatively, you could try different phone numbers or customer service lines. ... View more