Hello,   If you’re considering cancelling, I can help guide you on the next steps. Usually, you'd need to contact TPG’s customer service directly, either by calling or via their online chat, to discuss your cancellation request. However, if you're struggling to get through, one thing to try is reaching out to them on social media (like Twitter or Facebook)—a lot of times, they respond quicker that way. Before you cancel, though, have you checked any troubleshooting steps with your NBN connection? If you haven’t, I can walk you through a few quick fixes that might get things back up and running. What’s your situation like with the NBN setup? Do you see any lights on the modem, or is it completely dead? Best Regard, Jojes ... View more