This is literally the most horrific company i've ever dealt with. What's even worse is...I have evidence they've lied. Firstly, I signed up last week. They sent to the router to the wrong address and lied about it. Even startrack knew TPG was lying. I ended up having to follow the trail of what went wrong. Eventually I got the router on Friday. I was put on hold and transferred for almost an hour. I was finally ready to have my new apartment with NBN and low and behold, the router they sent me doesn't even work. It literally doesn't even power on. I escalated this and was told a technician would be here Saturday morning. I waited- nothing. Called them, they told me "no one spoke to me" and they have no record of a technician being logged. Right....so they've taken my money, lied three times, given the wrong address (this was also recorded by the way). I'm going to the ombudsman with everything this week. Thank god I sent a cancellation letter and it hasn't even been a week with this horrific company. TPG honestly do not care and action will be taken, that I can guarantee.
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For the last two weeks I cannot do ANYTHING with this internet. I can't play my online games, I can barely open my GMAIL even. The internet refuses to load. I can't watch youtube. Now and then it works randomly again for 5 minutes. This is absolutely pathetic and I'm on the verge of canning TPG. I have reset the router, and done the usual checklist. NOTHING works. Please sort this out, we should not have to pay this month's internet bill because of this.
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