wow, this is really interesting to read.; Thank u @Needmydata, as i always believed that tpg itemised billing shld be 100% correct but after reading yr case now i really have some doubts. Moderator can you please keep us posted the result at the end of this investigation?   regards,   L ... View more

Thank u for yr prompt reply. No worries at all, wasn’t expecting yr answer to be positive anyway. Heard so much abt yr infamous customer service and can only blamed myself for merely having an unlucky moment to be down with internet for almost a week and all I get is “yr technician has been booked and sorry abt yr inconvenience”. Luckily I haven’t chosen  the top plan! ... View more

Just out of curiousity, why is tpg still charging as per normal if they claimed it’s beyond their ability to act? Shouldn’t u guys offered to make some monetary rebate to us? I had for almost 3 weeks and abt 1 week I didn’t had any internet connection! So why r we still get charged the full month and not those days we had internet? ... View more

Guess everyone is experiencing the same problem here! Guess we should start calling NBN (not bloody working)! Never encountered so many drop out when I was with tpg adsl 2+ but ever since with not bloody working I have not once connected without any issue for more than a week!  ... View more

Hate to say this but isn’t that’s what appt all abt? Given a time slot to us and install our premises? We made the time to stay home regardless if a staying home Mum or working class ppl? I believed time is precious to everyone and not the technician alone? It cost us money too for waiting 4 hours at home and no one turn up. I know we have signed the CSG and guess this is our only way to vent our unhappiness!  ... View more

After reading all these feeds, I hope mine will turn up! It’s quarter past 11 now and my appt is from 8 to 12! Fingers crossed! May I ask why if we missed the schedule we get a fine whereas they missed an appt all you guys said is “Sorry”? Shouldn’t u guys compensate us with monetary compensation? Like 6 months free subscription? ... View more