I am having the same problem as the 2 persons mentioned before. I asked the customers service person who sold the me package on 29/04/2020 to make sure to put an “a “in my adress number, as I live in an unit and the system was not taking it. She said it was ok, that she had written the right address. I called TPG back to ask for something and a different person told me that the address was incorrect that it was lacking the “a”so I should cancel my account and they would do the creation of my account again with the right information. However, when we installed the modem, the internet never worked and so we try to call them even though “it is almost an impossible mission because they are alway experiencing high volume of incoming calls”, then after explaining the situation again and again the person realised that the NBN serial number that we have in the house is different to the one that TPG has in the system. After all of that, they did the connection to the wrong address and it’s been nearly 3 weeks without an answer and trying to communicate with them but once I explain the problem they transfer me to a different department that never replies, and seems no one knows what I am speaking about or pretend not to know. I am really unsatisfied with their service and worried that TPG will steal the money we paid for the connection “199 Aud”, that never worked. I don’t understand how TPG pretend to sell more packages if it is not being able of giving a good support to the current customers.
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