This is very frustrating. I was very happy with ADSL2+ for more than 5 yrs and was out of contract. Now locked in for 18 months and every 15 days I had to call them and more than 5 technicians have visited already. Again on 28th November 2017 another one coming. They don’t even have someone to take decisions over the phone. Every time you call they just read their apology spill and follow the same procedures. As this will the new case for them and they do solve it. But again in 15-20 days the story repeats and new ticket they raise. Request for cancellation and they charged me early termination fee. Where I had to withdraw the cancellation. Have to go legally. Or the Ombudsman.
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