Hi @shifahaidry   We regret to hear that you're canceling your service. We have already replied to your other thread regarding your request.   For security and privacy reasons, we have sent you a PM discussing your billing details. Please check your community inbox.   If you have other concerns, do let us know.   Regards, ... View more

We're sorry to know about this experience and we apologise for the inconvenience this is causing you, @shifahaidry.   We are saddened to know that you have decided to cancel the service, but if you could give us a chance, we'd like to check what can be done to turn this experience around.   We have located the account using your community details.   We have raised your concern to our Escalations Team and a case officer will be in touch via email or a phone call to further discuss the matter.   Should you have a preferred contact number and email address, please send it via PM.   To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community ... View more