Our records show that you've been contacted by our Engineering Team yesterday. Based on the notes, it was acknowledged that your connection was still dropping even with the new modem. However, you agreed to have the ticket closed since NBN is expected to be installed tomorrow (Friday).
At this point, though, it seems like your connection has been stable for more than a day already. Hopefully that stays until the installation of NBN.
Let me know if you have other concerns that we can look into.
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