Hi @orbistat.  TPG acquired iiNet a couple of years ago.  It's a NBN FTTN service through the iiNet brand.  iiNet supplied the VR1600v.  I don't know how their back-ends are related these days; the only thing I've really seen is phone support move to (I think) South Africa. ... View more

The modem/router is one of these: https://www.tp-link.com/au/home-networking/dsl-modem-router/archer-vr600v/.  tpPhone is supported and so far is working perfectly.   We also have a VR1600V supplied by TPG (masquerading as iiNet) as a replacement for the preceding modem (also supplied by iiNet) which the tech support guys thought may have been the culprit.  The VR1600V connected to the internet without problem but the VoIP registration didn't come up at all (ie: phones couldn't make or receive calls at all) and there was no way to change the VoIP settings so we went out and purchased a new modem.   When the CLID problem initially started (December-ish 2018?) the iiNet support guys suggested the phone might've been the problem so we went and purchased a Panasonic KX-TG7871AZ: https://www.panasonic.com/au/consumer/household/cordless-phones/phone-with-answering-machine/kx-tg7893azs.html Unfortunately that didn't correct the problem.   Reviewing the call log on the modem I can see the calling number and, as mentioned previously, tpPhone also displays the calling number. I tried pairing one of the DECT handsets directly to the AC1600.  It can make and receive calls but it displays "INCOMING CALL", not the calling number - the behaviour we're seeing with the Panasonic base and handsets.   I'd really like to get this sorted as my parents have trouble reading the phone displays and the Panasonic devices read out the caller information (when it's available): it's having a bit of an impact on them.   I appreciate you taking a look into this.  What more can I tell you? ... View more

Hi @orbistat. I have exactly this experience as well. The phone log on the modem includes the caller ID information but the phone displays “INCOMING CALL”. The time on the phone is being sync’d automatically and is correct. I also paired a DECT phone directly with the modem (TP-Link AC1600) and it also displays “INCOMING CALL”. Interestingly tpPhone does display the caller’s number. I don’t know enough about how caller ID is transmitted for VoIP and how that is then passed to an analog phone. Can you shed any more light on what may be going awry? Thanks in advance, Phil. ... View more