In Jan this year, i was searching for an NBN provider and happened to look at TPG and was talking to a friend who advised me to "put in my phone number on the website" and that someone will contact me. I did and a Sales person contacted me and we talked about the plans - i mentioned that (upfront) I was also looking at other providers and she said "no problem as there is NO service to your site yet and therefore your service has not commenced yet"... i also asked for a NO CONTRACT plan and she advised that "perhaps we put you on 18 mths contract and you can change to NO CONTRACT prior to service being installed"... Based on that, i accepted... subsequently i was advised that NBN will be installed on 24 May to my premise and yesterday (19 Apr) was advised that it's now 7 May. I was then asked by my EXISTING provider if I could stay with them if they gave me certain incentives. I then contacted TPG this morning and spoke to Zael (I hope that was spelt correctly from the "retaining" team) who says I can cancel IF i pay cancellation charges of $350 as I am on a plan. I have NO SERVICE yet to my premise - i was advised that UP UNTIL service commence, I can change to a "no Contract" plan... Zael eventually said that she will change to a "NO CONTRACT" plan and will now charge me $99.95 for this and I can cancel after that. My query - IF service has NOT COMMENCE in my premise, I shd not need to pay any "fee" as i am technically not a customer yet AND TPG has already taken $99 in "advance" payment on Apr 2019! Can someone from TPG get in touch with me and explain how this all works?? IF Zael has changed to a "NO CONTRACT" plan for me, why can't i see that when i log into my TPG account online? Not happy as I am not even a customer yet!! ... View more