Hi @grantpurdy,   Welcome to TPG Community!   We have located the account using your community details.   We have also received your concern through Facebook and we have likewise replied to it advising that the standard phone number porting normally takes 1-5 working days.   The porting starts once the NBN service is activated. We believe this has been discussed on the email we have sent regarding the installation date.   The service has been activated on May 1, 2019 and the phone number has been successfully ported today.   We can see that you have been in touch with one of our technical specialists today and confirmed that the incoming and outgoing calls are working after restarting the modem.   Should there be any issues, feel free to message us. Cheers! ... View more