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About Wpzt9

since ‎01-05-2019
‎04-05-2019
Wpzt9
Level 3

Re: Poor customer service

by Level 3 in Welcome
‎04-05-2019 12:55 AM
‎04-05-2019 12:55 AM
Details sent via private message ... View more

Re: Poor customer service

by Level 3 in Welcome
‎03-05-2019 05:36 PM
‎03-05-2019 05:36 PM
Hi Shane, Account name sent in private message. ... View more

Re: Poor customer service

by Level 3 in Welcome
‎03-05-2019 04:30 PM
‎03-05-2019 04:30 PM
Hi Shane, The appropriate solution would be to waive the initial setup fee. Had this been handled correctly by TPG initially I would of continued as a customer. By refunding the initial setup fee it will allow me in future to use this to rejoin TPG should we choose to. The alternative would be to allow us to rejoin TPG without a setup fee (or lockin contract) should we choose to in future. ... View more

Re: Poor customer service

by Level 3 in Welcome
‎02-05-2019 04:35 PM
‎02-05-2019 04:35 PM
I still have an ADSL2 service with tpg that hasnt been cancelled. Yes, we signed up for no lockin 2 weeks ago and paid $99 however tpg are asking for a further $99 for nbn now. I spoke to 2 different tpg representatives regarding this and was told nothing could be done. After I sign up with another company they call me to say it can be done for free. Very poor experience. ... View more

Re: Poor Customer Service

by Level 3 in Accounts and Billing
‎02-05-2019 04:34 PM
‎02-05-2019 04:34 PM
Hi Shane, Yes, we signed up for no lockin 2 weeks ago and paid $99 however tpg are asking for a further $99 for nbn now. I spoke to 2 different tpg representatives regarding this and was told nothing could be done. After I sign up with another company they call me to say it can be done for free. Very poor experience. ... View more

Poor Customer Service

by Level 3 in Accounts and Billing
‎01-05-2019 03:09 PM
‎01-05-2019 03:09 PM
Hi All, Taking the time here to report my horrible experience with this ISP. We signed up for ADSL2, 3 weeks ago with TPG (installed 2 weeks ago). We signed up with a no lock-in contract costing $99. I then get an alert last Friday regarding upgrading to NBN. I called and was advised I will need to pay another setup fee of $99 when I said this was unacceptable I was told to cancel my plan and transferred to a recorded busy message and hung up on. I called the next day and got a similar experience and told there was nothing they can do and its an NBN charge not TPG charge. I signed up with another ISP with no connection fee or lockin contract yesterday and today TPG call me to say I'm ready for the NBN, when I told them the situation they offered a free upgrade which i cannot now accept. Im left in a position where I paid approximately $160 for 1 month of ADSL2+. Very poor service. ... View more

Poor customer service

by Level 3 in Welcome
‎01-05-2019 03:06 PM
‎01-05-2019 03:06 PM
Hi All, Taking the time here to report my horrible experience with this ISP. We signed up for ADSL2, 3 weeks ago with TPG (installed 2 weeks ago). We signed up with a no lock-in contract costing $99. I then get an alert last Friday regarding upgrading to NBN. I called and was advised I will need to pay another setup fee of $99 when I said this was unacceptable I was told to cancel my plan and transferred to a recorded busy message and hung up on. I called the next day and got a similar experience and told there was nothing they can do and its an NBN charge not TPG charge. I signed up with another ISP with no connection fee or lockin contract yesterday and today TPG call me to say I'm ready for the NBN, when I told them the situation they offered a free upgrade which i cannot now accept. Im left in a position where I paid approximately $160 for 1 month of ADSL2+. Very poor service. ... View more