Welcome to the community!
We'd love to help and see what causing no connection to your service every night. We're able to locate your account using your community details and ran an initial test.
Result shows the service is connected for 45m with a passing speed on the line. We'd like to confirm what devices(s) are having no connection.
Also, can you send us a photo of modem/router's light when issue occurs?
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Welcome to the Community!
I checked the connectivity of your modem to our server and within the last 5 days, we only detected one drop out. I also check the status of your connection from March 26, and though there may be minimal drops from the server, they didn't occur at 8PM NSW.
It's possible that this could be WIFI congestion or interference during peak hours. Can you elaborate as to what you meant by "no network signal"?
For us to have a better understanding of the reason for the dropouts, can you provide us the following:
What's the status of the modem lights when you lose the connection?
Are all your devices on WIFI connection or do you have a computer connected via ethernet?
If there's a computer connected via ethernet, is it also experiencing the same issue?
If all devices are on WIFI, what happens to the WIFI signal indicators on your devices when they lose the connection? Are the devices still showing that they're connected or did the signal indicators drop to 1 bar?
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