So a few days back, someone helped me to install the NBN black box, after the installation I used my own modem to try it out. The NBN box was all working, but my own modem that connected to the NBN box showed that there wasn't any internet connection. Therefore, I contacted the TPA, they said it should have a black box that I already had and a new white modem. However, I didn't receive any white modem from TPA before or after the installation. Therefore, I want to know where can I receive the white modem or the modem will send by TPA using mail? Thank you.
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