Hi, I've had an absolute shocking experience with TPG and have not got any internet still after everything that's happened over the past 5 days. For context, I've had to revert back from NBN to ADSL2 due to moving apartments. I contacted TPG prior to moving so I can be "connected" as I move in. Since then no connection and at least 7 phone calls speaking to 12 call centre workers (who have been nice - but result). 1. I was supposed to have a technician show up on Saturday 18th May that didn't turn up (and my wife and I cancelled plans to be present). 2. I've been on the phone to at least 12 representatives who have not been able to locate the issue. Each time I've had to explain the situation again from scratch (is there not any paper trail of my situation????). 3. I was advised that there is an issue with the phone lines in my apartment, I would have to pay for the technician chargers if TPG were to complete the work or I can source my own technician to do this. 4. I've paid a setup fee of $99 to do all this plus $59 for the upcoming month while I'm still NOT connected. Isn't the purpose of the setup fee to get all this connected? This is absolute highway robbery. I Am expecting a call back tomorrow after 5pm from the "engineering team" for me to advise if I'm going to be sourcing my own technician or paying the TPG supplied one. How can i get a refund of everything and cancel my service? This is absolutely shocking and frustrating that I've been fobbed off by different areas without a resolution. Ticket number for your reference 9487921. Looking forward to hearing from anyone soon..... ... View more

Hi, I spoke to a representative at TPG who was helpful and explained that there may be an assessment when my new apartment is NBN compatible. Fair enough.... As far as the $179.90 is concerned, is there anything that can be done about that as I am downgrading the service by ALOT and am out of pocket by that largr amount. I eagerly wait your response. Mark ... View more

Hi Shane Apologies for missing the call. As it's the weekend, when would be the best time to return the phone call? Regards Mark ... View more