TPG Community

Get online support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Ask a Question

About Michael569

since ‎09-05-2019
‎09-02-2020
Michael569
Level 2

Re: TPG modem not able to connect (ERROR_NO_CARRIER)

by Level 2 in Broadband Internet
‎09-02-2020 02:13 PM
‎09-02-2020 02:13 PM
Hi Shane, It took 3-4 days to fix the issue but yesterday it happen again. Not sure what went wrong with the line here . Adsl line on the modem is flashing, means the modem is not able to get the signal. The internet service is totally not stable. Called Tpg but all I got is terminated call after 30 mins of waiting. :( Really hope that someone can look into this. Thanks, Michael569 ... View more

TPG modem not able to connect (ERROR_NO_CARRIER)

by Level 2 in Broadband Internet
‎30-01-2020 08:21 PM
‎30-01-2020 08:21 PM
Hi,   Was watching Netflix and out of sudden got disconnected and no longer able to connect. Tried below but no luck:-   1) rebooting modem 2) disconnected for few minutes and reconnected phone line from socket. 3) tried calling TPG 131423, waited for 20 mins, no one pick up.   I have had similar issue before, and it was due to TPG side of issue.   Logged into modem, log indicated ERROR_NO_CARRIER 2019-10-3 8:25:19 Daemon Notice xdsl 1 DSL connection is active. 2019-10-3 8:24:55 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-3 8:24:28 Daemon Notice wan 1 WAN connection INTERNET_R_8_35:IPv4 disconnected.(ERROR_NO_CARRIER) 2019-10-3 8:24:28 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-3 8:18:0 Daemon Notice wan 1 WAN connection INTERNET_R_8_35:IPv4 connected. 2019-10-3 8:17:28 Daemon Notice xdsl 1 DSL connection is active. 2019-10-3 8:17:5 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-3 8:16:38 Daemon Notice wan 1 WAN connection INTERNET_R_8_35:IPv4 disconnected.(ERROR_NO_CARRIER) 2019-10-3 8:16:38 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-3 8:13:37 Daemon Notice wan 1 WAN connection INTERNET_R_8_35:IPv4 connected. 2019-10-3 8:12:27 Daemon Notice xdsl 1 DSL connection is active. 2019-10-3 8:12:3 Daemon Notice xdsl 1 DSL connection is disactive.   ** not sure why my log date is not in sync. Can't find the option to adjust time.   Appreciate if someone can help on this.   regards, Michael569     ... View more

Re: TPG modem keeps dropping out

by Level 2 in Broadband Internet
‎03-10-2019 10:28 PM
‎03-10-2019 10:28 PM
Hi Will, All good. Thanks for your help ! ... View more

Re: TPG modem keeps dropping out

by Level 2 in Broadband Internet
‎03-10-2019 09:59 PM
‎03-10-2019 09:59 PM
Hi Will,   Thank you for following up. I have returned the call to the support, and confirmed that there is error with the line. She has changed the line profile for me, but still experiencing line drop. According to the support that she will escalate this to the 2nd level, and will give me a call again tomorrow.   thanks ... View more

Re: TPG modem keeps dropping out

by Level 2 in Broadband Internet
‎02-10-2019 11:19 PM
‎02-10-2019 11:19 PM
thanks Will. Just PM you. ... View more

TPG modem keeps dropping out

by Level 2 in Broadband Internet
‎02-10-2019 09:32 PM
‎02-10-2019 09:32 PM
Hi,   My TPG Huawei modem keep experiencing line dropping out and reconnecting. Logging into the model, and it show below:-     Something wrong with the connection? Tried reconnecting cables and everything is intact. I am still able to connect to the wifi with no issue, but not able to access internet because of the link keeps dropping and reconnecting.   Debug log from modem showing connecting flapping. ================== 2019-10-2 21:34:9 User Level Notice log 1 Update the log configuration. 2019-10-2 21:33:17 User Level Notice web 1 User admin login from 192.168.1.5 successfully. 2019-10-2 21:32:26 Daemon Notice wan 1 WAN connection INTERNET_R_8_35:IPv4 connected. 2019-10-2 21:32:20 Daemon Notice xdsl 1 DSL connection is active. 2019-10-2 21:31:57 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:31:35 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:31:23 Daemon Notice xdsl 1 DSL connection is active. 2019-10-2 21:30:52 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:30:38 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:30:21 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:30:0 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:29:44 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:29:31 Daemon Notice xdsl 1 DSL connection is active. 2019-10-2 21:29:8 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:28:47 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:28:32 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:28:15 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:27:59 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:27:44 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:27:31 Daemon Notice xdsl 1 DSL connection is active. 2019-10-2 21:27:7 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:26:45 Daemon Notice wan 1 WAN connection INTERNET_R_8_35:IPv4 disconnected.(ERROR_NO_CARRIER) 2019-10-2 21:26:45 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:25:24 Daemon Notice wan 1 WAN connection INTERNET_R_8_35:IPv4 connected. 2019-10-2 21:25:22 Daemon Notice xdsl 1 DSL connection is active. 2019-10-2 21:24:59 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:24:36 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:24:16 Daemon Notice xdsl 1 DSL connection is active. 2019-10-2 21:23:53 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:23:31 Daemon Notice wan 1 WAN connection INTERNET_R_8_35:IPv4 disconnected.(ERROR_NO_CARRIER) 2019-10-2 21:23:31 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:21:23 Daemon Notice wan 1 WAN connection INTERNET_R_8_35:IPv4 connected. 2019-10-2 21:21:7 Daemon Notice xdsl 1 DSL connection is active. 2019-10-2 21:20:44 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:20:20 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:20:3 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:19:48 Daemon Notice wan 1 WAN connection INTERNET_R_8_35:IPv4 disconnected.(ERROR_NO_CARRIER) 2019-10-2 21:19:48 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:19:36 Daemon Notice wan 1 WAN connection INTERNET_R_8_35:IPv4 connected. 2019-10-2 21:19:29 Daemon Notice xdsl 1 DSL connection is active. 2019-10-2 21:19:5 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:18:43 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:18:28 Daemon Notice xdsl 1 DSL connection is active. 2019-10-2 21:18:5 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:17:43 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:17:31 Daemon Notice xdsl 1 DSL connection is active. 2019-10-2 21:17:7 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:16:44 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:16:28 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:16:13 Daemon Notice xdsl 1 DSL connection is active. 2019-10-2 21:15:50 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:15:28 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:15:13 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:14:58 Daemon Notice xdsl 1 DSL connection is active. 2019-10-2 21:14:34 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:14:17 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:14:1 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:13:39 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:13:24 Daemon Notice wan 1 WAN connection INTERNET_R_8_35:IPv4 disconnected.(ERROR_NO_CARRIER) 2019-10-2 21:13:24 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:11:10 Daemon Notice wan 1 WAN connection INTERNET_R_8_35:IPv4 connected. 2019-10-2 21:10:52 Daemon Notice xdsl 1 DSL connection is active. 2019-10-2 21:10:29 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:10:7 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:10:3 User Level Notice web 1 User admin login from 192.168.1.5 successfully. 2019-10-2 21:9:56 Daemon Notice xdsl 1 DSL connection is active. 2019-10-2 21:9:33 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:9:11 Daemon Notice wan 1 WAN connection INTERNET_R_8_35:IPv4 disconnected.(ERROR_NO_CARRIER) 2019-10-2 21:9:11 Daemon Notice xdsl 1 DSL connection is disactive. 2000-1-1 15:1:40 Daemon Notice wan 1 WAN connection INTERNET_R_8_35:IPv4 connected. 2000-1-1 15:1:37 Daemon Notice xdsl 1 DSL connection is active. 2000-1-1 15:1:13 Daemon Notice xdsl 1 DSL connection is disactive. 2000-1-1 15:0:51 Daemon Notice xdsl 1 DSL connection is disactive. 2000-1-1 15:0:26 Daemon Notice xdsl 1 DSL connection is active. 2000-1-1 15:0:9 User Level Notice web 1 User admin login from 192.168.1.5 successfully. 2000-1-1 15:0:3 Daemon Notice xdsl 1 DSL connection is disactive. 2000-1-1 15:0:0 firewall Warning 0 Detect UDP port scan attack, scan packet from 127.0.0.1. 2019-10-2 21:2:23 Daemon Warning cfm 1 Reboot from the LAN side. 2019-10-2 21:2:21 Daemon Notice wan 1 WAN connection INTERNET_R_8_35:IPv4 disconnected.(ERROR_NO_CARRIER) 2019-10-2 21:2:21 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:1:55 Daemon Notice wan 1 WAN connection INTERNET_R_8_35:IPv4 connected. 2019-10-2 21:1:53 Daemon Notice xdsl 1 DSL connection is active. 2019-10-2 21:1:30 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:1:8 Daemon Notice wan 1 WAN connection INTERNET_R_8_35:IPv4 disconnected.(ERROR_NO_CARRIER) 2019-10-2 21:1:8 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 21:0:42 Daemon Notice wan 1 WAN connection INTERNET_R_8_35:IPv4 connected. 2019-10-2 21:0:40 User Level Notice web 1 User admin login from 192.168.1.5 successfully. 2019-10-2 21:0:35 Daemon Notice xdsl 1 DSL connection is active. 2019-10-2 21:0:11 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 20:59:49 Daemon Notice wan 1 WAN connection INTERNET_R_8_35:IPv4 disconnected.(ERROR_NO_CARRIER) 2019-10-2 20:59:49 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 20:54:43 Daemon Notice wan 1 WAN connection INTERNET_R_8_35:IPv4 connected. 2019-10-2 20:54:29 Daemon Notice xdsl 1 DSL connection is active. 2019-10-2 20:54:8 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 20:53:51 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 20:53:29 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 20:53:10 Daemon Notice xdsl 1 DSL connection is active. 2019-10-2 20:52:46 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 20:52:22 Daemon Notice xdsl 1 DSL connection is disactive. 2019-10-2 20:52:3 Daemon Notice wan 1 WAN connection INTERNET_R_8_35:IPv4 disconnected.(ERROR_NO_CARRIER)   ==========================   Any help is appreciated.   regards, Nicole ... View more

Re: Slow adsl connection

by Level 2 in Broadband Internet
‎10-05-2019 10:45 PM
‎10-05-2019 10:45 PM
Hi Shane, Thanks for your reply. I have just PM you the details. Thanks ... View more

Slow adsl connection

by Level 2 in Broadband Internet
‎09-05-2019 09:55 PM
‎09-05-2019 09:55 PM
Hi, I experience very slow internet connection currently. Normally I will get at least 6-7Mbps but today is less than 1mbps, can’t even watch Netflix. Anyone able to help ? Thanks, Michael ... View more
Latest Tags
No tags yet