Hi @dunkunlee1,   Welcome to TPG Community!   We have located 2 active accounts using your community details and we'd like to make sure that we'll be working on the right one. Please PM us your TPG customer ID, username and address with a brief description on why you'd like to cancel the service.   To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community   We'll wait for your details. Thank you. ... View more