Hi @Bonnie   Thanks for providing your account details via PM.   I have already performed the tests and based on the results, this issue needs assistance by NBNCo. From what I can tell, they need to check the fiber line going to the NTD box.   I have already escalated the case to our Engineering Team for assistance. Updates will be provided to you directly via SMS or phone call on the number we have on file by a Case Engineer.   Should you have other concerns, don't hesitate to drop us a note.   Regards, ... View more