Once again you display your own ignorance, and the TPG reliance on lying to cover up your own incompetence ! The fact is I DON'T require an active phone service for internet, as I've been receiving internet service for over a year (you've certainly been charging me hefty fees) without an active phone service, so how can you say be true ? And to top it all off, the phone service I cancelled was with iiNet, a business entity that you own, so you would (or should) have access to such records ! So stop it with the rubbish excuses and utter filthy lies that I have been continually fed by your rude and insincere staff. Through your actions, my very important dinner party was ruined and I was severely embarrassed as a host. 12 years I have been an excellent customer, and you treat me like I'm a miserable donkey ! I STILL don't have any internet access and your useless "resolution" officer told me, as his solution, to go to another provider! HOW RUDE! He also tried to tell me that what happened was MY fault, what a complete joke. So if he is waiting for my response, he can keep waiting, my lawyers will be formulating exactly what to say and then we will go to court! Now either get me some Internet access or SHUT UP, because I'm sick of your appalling customer service! ... View more

The fact that I have been assigned a Case manager (useless), is irrelevant ! His "solution" to the problem is useless and of no assistance. It is just more of the fob offs and filthy lies that staff at TPG consistently use because your customer service is appalling and you just don't care! Do not close this discussion, the problem (of your making) has NOT been resolved! I have informed the TIO and ACMA of your antics and callous dismissal of my attempts to report the problem and your complete disinterest in solving the issue, this situation has a long way to go! ... View more