Okay. Got my NBN installed on Saturday. The ridiculous thing in this whole saga is he did an install that could have been done by the guy on the first visit. The first guy said I had to remove foliage from the side of the house because he couldn't get a ladder up the side.There was no need to remove the bush (that had been there 10-15 years and looked great) The second guy said it was a two man job even after I suggested where the cable could easily run. The third guy (my 4th booking) ran the cable without having to put a ladder up the side of the house and did it by himself in about 40 minutes. He did it in the exact spot I told the second guy to put it and it was his own idea to run it that way. I have no doubt that the "technicians" from NBN co are rorting the system by forcing multiple visits. The last guy to refuse the install blamed ME in his report saying I refused the offered install which is a total load of BS. He was the one who didn't want to complete the job. I just wanted the job done... I didn't care how they did it.
... View more
I am yet to have my NBN installed. Visit 1: No technician turned up and no phone call. Wasted a day off (had to fly someone in from interstate to cover me) Visit 2: Technician turned up and said there was a bush on the side of my house that had to be removed so he could put a ladder up there. Left without doing anything. (Wife wasted a day off in her new job) I spent a few hours regrettably removing the bush which has been there for over 10 years and looked great. Visit 3: Technician turned up and said he couldn't install because it was a two man job. Didn't put a ladder up the side of the house or anything... just walked around and said he couldn't do it. Left without doing anything. My questions are: Is it normal for it to take 4 appointments to install a cable? Is the installation definitely going to happen on the 4th appointment or are they going to come up with another reason not to do it? Why didn't the guy on the second appointment say it was a two man job so that two men came on the third appointment? I would get charged $110 for not showing up yet I've wasted 3 days without a thing being done. Where is my compensation?
... View more