Hi @yingcian0625,   Welcome to TPG Community!   We have located the account using your community details.   NBN service installation normally takes 2-30 calendar days.   We had a look at your account and we can see that the issue has been escalated to our Provisioning Team.   The case manager sent you an email to confirm some details about the property and as soon as your reply is received, the details will be provided to NBN Co.   The team is closely monitoring this case and will contact you once a new update becomes available.   Let us know should you have further queries. Thank you. ... View more