@Shane wrote: Hi @cserentz,   All NBN plans have a Minimum Contract Period. The Minimum Contract Period is the minimum period during which you must acquire the service. The Minimum Contract Period commences when the service is activated.   If, during the Minimum Contract Period, you cancel the service or we cancel the service because of your default, you must pay an early termination charge. Such termination fees are set out at additional pricing. @Shane wrote: Hi @naerentz, Send us a PM with the details of the account so we can coordinate this with our Accounts Team to provide details of the early termination fee.   How to send a PM?    Regards, Shane, this query was posted in the 'SIM Only Plans' section of the forum. Plus the original poster refers to disposing of a SIM after calling to cancel, and also refers to TPG charging $20 per month, so wouldn't the service in question most likely be a SIM-only mobile service, rather than NBN.   The Critical Info Summary for TPG SIM-only plans clearly states that there is no Early Termination Charge, which is something the original poster also mentioned.   Considering the information shared by the original poster, it seems highly likely that TPG have failed to honor the cancellation request for a SIM only mobile plan, and are continuing to charge the customer every month, so I'm unclear on why you keep referring to an early termination fee. ... View more

From the customer point of view, this whole situaton seems nuts.   I've been with TPG for over 10 years, but I think I might as well churn to Aussie Broadband, where I can get the same plan + voip phone for the same price. And if I also churn my mobile accounts I can save $10 a month.   Does TPG management have some kind of delusion about the quality of TPG's service? My speeds have been pretty spotty for months, but I didn't bother whinging about it. Without the email address tethering me to TPG, why wouldn't I try other service providers? ... View more