Hi @swanga1,   Welcome to TPG Community!   We're sorry to know that you're having issues with the newly installed NBN service and we apologise for the inconvenience this is causing you.   We have located the account using your community details and we can see that you have been in touch with our Technical Team.   As per checking, the issue has been escalated to our Engineering Team and it was lodged to NBN Co. for further investigation.   We can see that the case engineer has provided an update about this and an NBN technician has been booked.   The team is closely monitoring this and you will be contacted via SMS or a phone call as soon as the final report regarding the outcome of the technician visit becomes available.   Should you have further queries, feel free to drop us a message. Thank you. ... View more