MY mother is still waiting for confirmation of cancellation of her adsl connection which was requested on Friday 27/03/2020. It has know been one week since requesting cancellation and she still hasn't received confirmation. ... View more

I am writing this on behalf of my mother. She has submitted a cancellation form for her adsl account on Friday 27/03/2020 which has not been working since last week Tuesday and after numerous chat requests and being told it’s the incorrect department and supposedly being through to the correct department and after waiting for up to an hour on three occasions the other department never restarts the chat. She has tried the chat on at least 8 occasions that I’m aware of, unfortunately it is not working. She has not heard anything from the cancellation department yet other than confirmation that they received the request. She would like it to be finalised so that she is not charged a second time for a service that is not working. ... View more

I upgraded to NBN100 a few days ago. Last night I did speed test and the result was extremely disappointing. The down speed was only 17.6 and the up speed was 18.5. I decided to go back to the NBN50 and the where much more satisfactory. What I am really unhappy about is that I got charged to downgrade . I actually thought I would be entitled to a refund considering how pathetic the NBN100 speed was. I have just waited over an hour on chat only to be cut off by TPG when it was my turn. Very bad customer service. Very unhappy. ... View more

I have a Asus DSL-AC68U Modem Router, I would like to know if this Router can be connected to FTTC NBN and if so does anybody have instructions on how to connect. ... View more