Hi, Thanks for the telephone call and the reply.  No, I ported the number well after the issues referred to.  The only true reason is that the replacement card was faulty in two respects. Physically, it didn't have enough cradles (frames).  It could be popped out for my Galaxy, but if I had an IPhone, I would have to have taken a knife or sissors to it.  How could that have happpened?  No one's ever explained that one.  That made me angry. It wouldn't work. No body offered to have a second replacement card mailed to me and it's too late now. Cheers John ... View more

Hi, Sorry for not getting back to you earlier, but my wife who has the XXX293 card in her iPhone has been away,  I put her TPG sim in my Galaxy and it worked OK. So, in summary I've established that: Neither of your XXX384 sim cards work in any of my Galaxy S4's. Lets call them XXX384 (1) and XXX384 (2). Also, your XXX384(2) card didn't work in my wife's IPhone last week. My wife's TPG XXX293 sim worked on my Galaxy S4 as do two sim cards from two other providers. Entering the APN details was a wasted exercise because my Galaxy was registered on the TPG (Vodafone) network without them being entered. So, wouldn't all of this suggest that there's nothing wrong with my Galaxy S4's and the only conclusion is that the sim cards were at fault. I've now thrown away the two cards I had and I'm using a card from another provider. What I would like is for someone to ring me or email me so we can work something out. Thanks John       ... View more

Hi everyone. About two weeks ago I started having an issue with my sim card. I've got four Galaxy 4's (yeah, tragic) and none of them were recognising my card. I even tried it in the wife's ...err...Iphone but still no. I rang support and she suggested I put information in to the APN section and re try the other phones. No luck. She agreed to send out a replacement card and in the meantime I tried a Telstra card I lifted from a portable modem I had and...no problem. But the second TPG card wouldn't work either. Same deal, another call to Manila. She tried another method by a search for Network Providers but still no go. She rejected my suggestion that it could be two faulty sim cards and she was not willing to send out a third card without trying some other "tricks" (my word). She asked me to try it in the IPhone again. But one problem, the sim didn't have the required number of cradles and I had to take to it with some scissors to cut it to size. And by asking me to do this she was implying that my four Galaxys were faulty. Because she was using her precious time which I didn't want to waste, I was getting nervous about cutting the plastic too close to the circuitry. And I wasn't sure which way the card needed to be inserted so time was passing. I was sick of it by now and went looking for other telcos, found one and ordered their simcard on line.  But another problem,  When I was going through their activation procedure I entered the TPG number which I wanted to port and they wanted to send me a SMS with a code....to the TPG number which didn't work.  Yikes!!  In the end I rang the other Telco (which wasn't much more expensive than TPG and the delightful local support girl got me up and running. Again, their sim worked.  As mentioned, the Telstra sim worked. Something is wrong.  I think TPG have bought a batch of faulty cards and won't admit it.  How many customers have they lost?  I can't believe I'm the only one.  And I shouldn't be writing this at all - their horse (me) has bolted.  I've been with them in one capacity or another for 11 years one month and three days.  Such a shame. John ... View more