Hi @cyz852, thanks for sending the details via PM. Our Accounts Team has replied to your email on June 27 and they are asking for additional details to proceed with your cancellation request.   We need this in writing and we recommend that you reply to the email to finalise the matter. Thank you. ... View more

Hi @cyz852, the email has been sent to your email address.   Let us know should you need further assistance. Thank you. ... View more

Hi @cyz852    As mentioned in your other thread (https://community.tpg.com.au/t5/Accounts-and-Billing/cancellation/m-p/32867#M2050), we have already tried the details you provided, but we can't pull up an exact match at all. If you're unsure of your customer ID/username, can you provide us instead the homephone number or contact number associated with the account?   Please send it via PM for your privacy and security.   For your reference: How do I private message (PM) in the community   Regards,   ... View more