If the service has been disconnected due to payment issue, it should be reconnected within 24 hours once the payment has been posted.
If the payment has been posted and your internet is still not working, we will need to investigate further to identify what is causing the problem.
Feel free to PM us your TPG customer ID, username and address should you need further assistance.
To send a PM, you may refer to this link:
How do I private message (PM) in the community - TPG Community
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