@Riezl wrote: Hi @annettewade, thanks for providing the details via PM and for your help in setting up the right equipment.   Your NBN order shows that it is already completed in NBN Co's side, but in our system, it still shows in progress, thus, your modem is not automatically connecting to our server and this is the reason why there's no internet light on the modem.   We'll work on completing this tomorrow as our Provisioning Team is no longer operating at this hour.   We can try to get an access to the internet by manually configuring the settings of the modem.   Here's a guide that will help you: How to set up your TP-Link VR1600v modem   https://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-your-TP-Link-VR1600v-modem/td-p/709 Please follow the steps on:   Manually configuring modem (If required) > For NBN FTTN & NBN FTTB   Should you need further assistance, please PM us your best contact number and most convenient time to receive a call so we can have a technical specialist contact you. Thank you. I have done everything you have asked me to do and I still have no connection. I did have the internet light on the other modem but I couldn’t log on from this.  Should I try to manually set this one up? ... View more

I have done everything you have asked me to do and I still have no connection. I did have the internet light on the other modem but I couldn’t log on from this.  Should I try to manually set this one up? ... View more