Hi @Nic95, we're sorry to know that you're having issues with the installation and we apologise for the inconvenience this is causing you.
We have located the account using your community details and we can see that our Provisioning Team has been in touch.
As per checking, the appointment has been rescheduled due to technician capacity issues with NBN Co.
We can see that the schedule has been provided via email.
Though we'd like to connect your address to the NBN as soon as possible, we work with our suppliers to provide this particular service, which means we are reliant on their scheduling.
Nonetheless, our Provisioning Team has chased the matter with NBN Co. to make sure that the technician will attend to the scheduled installation date.
Should you have further queries, please let us know. Thank you.
... View more