Hi @annamark ,   Let us help see what we can do to return the equipment. Could you flick us a message with your details?   How to send a PM?    Regards,   How do I return a modem ... View more

Hi @annamark,   Welcome to TPG Community!   We have located the account using your community details. We have checked the status of your connection and it appears to be working now. Please check if you can go online and if not, feel free to message us so we can investigate further. Thank you. ... View more