I am very disappointed to see no email support these days on your contacts page. I would have preferred to ask by email to get a response that I could check when it was convenient to me as I may have a matter I would have like to have solved asap, but I guess I'll have to wait to call you later in about 8hrs. At least by email you could have responded to my question before I checked it when I could, it may have or may not have been quicker but now I have to wait to get any information. ... View more

Hello, I believe I was getting a ping around 50ms - 80ms playing a game online, didn't take too much notice as it was ok. After experiencing some issues I've noticed pings around 170ms - 195ms. Not sure if this started after upgrading the firmware for my router/modem.   I was wondering if you had any advise, it's a Los Angeles server. Would it be worth sending me the original or recommended firmware to try?   EDIT:  I just checked it now and I'm getting around 120ms - 140ms but trace route still shows 179ms. I've included screenshots.   Router: TP-LINK Archer C1200 Hardware Version: v1   Firmware installed: "Archer C1200(EU)_V1_180124" from - https://www.tp-link.com/en/support/download/archer-c1200/v1/#Firmware - (C1200v1_eu-up-1.1.3 Build 20180124 rel.52299.bin)   Firmware also tried: "Archer C1200(EU)_V1_170616" from - https://www.tp-link.com/au/support/download/archer-c1200/v1/#Firmware - (C1200v1_eu-up-1.1.0 Build 20170616 rel.43289.bin)   I'll need to PM account details as the account is not in my name.   One other non-related question why does speedtest.net and google pick my location as Adelaide when I'm in Victoria close to Melbourne? ... View more