I joined ultra fast (250)offer today and recived an eamil that plan change has been completed.   I checked the speed after the power cycle the modem/HFC NBN device.  Found actual speed is slower than (50) plan I used to have.   I have contacted support and perform the the power cycle the modem and hfc device and provide speed for conneting only single device using wirless and wired.   Wireless was 36 ~ 39 mbps Wireed was 44 ~ 69 mbps   I hope tech support can sort this issue out. Beause few month a go I tried 100 plan and speed was not much different from 50 plan so went back to 50. I felt faster plan performes not better than 50 in my case.   ... View more

Hi I have made a plan change from 50 to 100 but I am not seeing much change of speed (from 41mbp to 48 to 55 mbp). I have turned off/on both the NBN box & the TGP supplied router after reciving the completed email. I have also logged into the VR1600V & done an internal reboot.   http://tpg.speedtestcustom.com/result/17a899e0-48b4-11ea-b8a0-dfc684332171   Could you please check & see if the change over has actually happened or if I need to do something else on my end?   Paul Lee     ... View more

I do have a problem with an internet connection from 1 pm Yesterday and still having an issue now.   First of all, even TPG acknowledge the problem, why NBN status not showing the area that currency NBN is down ( Castle Hill ). Yesterday status was no issue in NBN.   Also, Could TPG or NBN need to inform users if downtime will be more than a day and expected up time? This is very important for who are working from home during the day using remote access. ... View more