Many thanks, success ... View more

I had the same problem whilst overseas.  It takes 28 for the $480 to be reimbursed.  I'm still waiting! ... View more

Sadly, you will have no success, had exactly the same issues as you in Vietnam ... View more

I've had the same problem in Vietnam, waste on my time, emails and efforts.  I've travelled before with no problems with my phone, Europe and Nepal in the past 12 months, however, this is the first time I've relied on TPG. ... View more

Yes, I was told my problem was referred to the appropraite department, 5 days later I was advised to turn my phone off and on.  By then 2 weeks of my holiday had passed and I was on my way home. ... View more

Hi I've just spent 2 weeks in Vietnam, no success, only $480 on my credit card that won't be reimbursed for 30 days!   I received numerous suggestions, trying other providers, making sure my mobile no's had international codes, turning the phone on/off.  No luck!  This is the first and last time I will rely on TPG for International roaming.  In the past I have purchased a sim and had a different no, next time I will do the same.   Sadly TPG cannot provide a service that they charge a huge amount for in advance ... View more

I've been in Vietnam for almost 2 weeks, have done everything as advised with no luck.  Today, I did not even have a provider on my phone.  So all my contact with others has been via iMessage and Internet.  However, TPG has charged me $480 for a service that I have not been able to utilise and I won't receive a refund for at least 30 days. ... View more

No I am still overseas. Only relying on iMessage on my phone, and free wi fi, ... View more

 Hi   i sent all of this information to Manuel a number of days ago.  Sadly, I have wasted too much of my time trying to solve this issue.  I will never rely on TPG again when I am overseas.  However, TPG are very quick to charge my credit card $480.         ... View more

Hi   i sent all of this information to Manuel a number of days ago.  Sadly, I have wasted too much of my time trying to solve this issue.  I will never rely on TPG again when I am overseas.  However, TPG are very quick to charge my credit card $480.         ... View more

Yes, I've tried everything that has been suggested   tried another provider added +61 to any mobile numbers removed the 0 turned my phone on/off   ive even been charged $480 on my credit card! imessage works fine so I can contact anyone with an iPhone, unfortunately I have been overseas for a week with a phone that is useless. ... View more

Tried using other providers, no luck.  I've also made sure that I'm using +61 and have dropped the zero.  Can iMessage no problem ... View more

I am having the same problem, $500 has also been deducted from my account. Cannot seem to find a solution. ... View more