TPG Community

sboyle · ‎11-10-2023

I can't log into my online tpg account. I get a forbidden message. I ususally use an old TPG ID number, log in with password, and then go to "click here" to access my new novus accounts. This was all workinng a month ago and now it is not and it totally incovenienvced me on a recent overseas trip as I could not top up my account or see what the problem was in the inability to use Roaming! Shawn

sboyle · ‎13-07-2019

Hi Reizl I have had not contact from vodaphane or any escalation team. Can you please follow up again. Ihave tired registering to a network to no avail. Shawn

sboyle · ‎12-07-2019

Hi There. Any progress on this matter? I have been able to register on IWIND (I have bars and a R symbol) but have no "G" network. All roaming settings are enabled on my phone. Please fix this urgently as the phone number is also my business number in Australia and clients will be trying to contact me. Shawn

sboyle · ‎11-07-2019

Hi Rezi. Thanks for your reply. Re the pre-payment balance, its something you guys deduct. I don't switch off global roaming as I travel frequently. I'm happy for you to deduct a prepayment let me know or let me know what I have to do make the pre-payment RE available networks my phone says I WIND and 3 ITA are available. Vodaphane and I TIM are "forbidden"? I have tried putting the sim in another handset but to no avail. Shawn

sboyle · ‎10-07-2019

Misspelt Rome- Italy sorry

sboyle · ‎10-07-2019

Hi I've just landed in roam and I cannot connect to a network. I have used my TPG roaming over the last few years in Europe and asia without problems as the phone finds a network automatically. Have re-booted, tried to connect manually with no luck. Can you please sort the problem for my sim XXXXXXXXXX

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About sboyle

Can't log into my online account

Re: international roaming in Italy

Re: international roaming in Italy

Re: international roaming in Italy

Re: international roaming in Italy

international roaming in Italy