You're not really answering the OP's question. I too have just signed up. Yesterday I was getting speeds around the 40 Mbps mark download with various speed tests and tonight I am getting around 4-10 Mbps with those same sites but 40 from yours (http://tpg.speedtestcustom.com). This "smells" like a scam.   This is what you asked:   "We are more concern with your experience as the numbers are nothing if the actual service is running slow. Is there any issues with your service that you want to raise?"   I think it is pretty obvious that the OP has an issue with their speed and also with the fact that your site is [most likely] fraudently "advertising" a speed that they are not getting. You can't really do much with speeds of 4-10. I was getting 14.5 on ADSL last week and tonight a third of that, and on a NBN50 plan.   Please, just answer the question and leave the PR to the sales dept.   Thanks. ... View more