Hi all. I'm a TPG NBN user as is my mum. This question is about my mums account. She has had no internet & worryingly as she is 80yrs old, no phone since Monday. Symptom started as just phone not working. My sister contacted TPG and was advised to try restart modem, which she did and since then no internet either. Internet light is not lit on modem. I have since been over to visit and checked modem, cables etc & also gave modem another reboot. I called TPG on Monday and received a fault ticket number. And we are still waiting. Not a word since from TPG.
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