We are sad to know that you're unsatisfied with the dropouts on your service.
Based on the case progress handled by our Engineering Team. We have identified that the issue is with the network controlled by the NBN co. This unfortunately means only NBN co. technicians have the authority to fix this fault.
As discussed on this thread.
NBN technician has been booked for Monday, 15 July 2019, 8:00 AM - 12:00 PM to investigate further.
We will pass this to our Engineering Team for additional reference to the ongoing investigation with the connected issue of your service.
Let us know should you require further assistance.
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