@Will wrote: Hi @torcrot,   Since it wasn't noted in the previous responses, can you confirm if you have tried it with another computer or even with a mobile phone or a tablet? If it's still not working with another device, please PM me your customer ID or username along with your service address so we can take a look at your account and see what we can do from our end.   Regards, I managed to login and change the login details on my wife's Macbook Air this morning.   However I was still having difficulty logging in on any of my Windows 10 PCs on any of 3 browsers -Firefox, Chrome, MS Edge despite clearing caches.   Just now I tried clearing cache history etc on Chrome, then logged in. I got a site-block warning from my over-zealous Bitdefender antivirus about the password being sent in plaintext. I hadn't had that warning before. I over-rode it and login was successful, at least on Chrome. I'll try other browsers later, but at least it is accessible. Thanks for the assistance ... View more

Thanks for the reply.   I had previously tried all suggested steps (including reset) before I reached out to the community. No luck with any of the steps. NBN service is absolutely fine. The only issue I have is lack of access to the router. I've tried 3 different browsers as well, all to no avail. ......... So, I just tried clearing cache etc on my Microsoft Edge browser and I was able to access the router.   Sadly still unable to access it via my main browsers - Firefox and Chrome. What's worse I went back to Edge to try it again, and this time no luck.   I think I need a new router       ... View more