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5G internet connection keeps dropping

mpsmart87
Level 3

I'm in West End, Brisbane.  Ove the past 3 days our internet keeps dropping out and from the LEDs on the front, it also looks like the modem is rebooting.  I've tried calling support but after being on hold for over 1 hour I've given up.

Has anyone else experienced this?

1 REPLY 1
Ahra_G
Moderator

Hi @mpsmart87,

 

We recommend to always visit our Service Status page to check for maintenance/outage: https://support.tpg.com.au/servicestatus

 

If your address is not listed, please send us a private message and we'd be happy to help. 

 

-Ahra_G