ADSL application

Level 1a
I applied for ADSL service recently. The email said "Further checks and verification will be done once the installation order is submitted to Telstra to ensure suitable infrastructure is present."Now TPG has charged my first payment, and told me the next step is ADSL service activation, but they didn't mention the check with Telstra. How do I know the installation with Telstra is approved? When will they tell me?

Hi @cjw090507 ,


Welcome to the community!


We'd love to help see the status of the installation of your ADSL service, please send me your account details (Customer ID/Username together with the address on file). 

In case you need a reference: 

How do I private message (PM) in the community